Shipping policy
Processing Time
Orders are typically processed within 1–2 business days (excluding holidays). Pre-orders or custom-made footwear will have processing times stated on the product page.
Shipping Methods & Delivery Times (Domestic – USA)
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
*Shipping to Alaska, Hawaii, and US territories may take longer. Contact us for a quote.
International Shipping
Delivery time: 7–21 business days (varies by destination). Customers are responsible for all customs duties, taxes, and brokerage fees (not included in shipping charges). VERVEBOX LLC is not responsible for delays caused by customs.
Order Tracking
Once shipped, you will receive a confirmation email with a tracking number. If no updates appear for several days, please contact the carrier or our support team.
Incorrect Address
Please provide accurate shipping information. If a package is returned due to an incorrect address provided by the customer, you will be responsible for the reshipment fee.